Shipping policy

1. Shipping of Small Items: We are pleased to offer shipping for small items anywhere in Australia. These include items such as tapware, plug and wastes, and other 'small parcel' products. Our shipping rates are calculated based on your location and the weight of the items in your order. Rest assured, we are committed to delivering your smaller purchases swiftly and securely.

2. Delivery of Large Items: For larger items, including but not limited to baths, vanities, and toilets, we provide delivery within a 35-kilometer radius of our store. This ensures that your substantial purchases are handled with care and convenience. Our team will coordinate with you to schedule the delivery within a reasonable timeframe.

3. Local Pickup and Alternative Shipping: You're welcome to pick up your purchases directly from our store at any time during our operating hours. Additionally, if you're located outside our delivery radius, we offer the flexibility to arrange couriers to transport your items to your desired location anywhere in Australia. Please note that shipping charges for alternative shipping methods may vary.

4. Order Confirmation and Shipping Process: Once you place an order through our Shopify store, our team will promptly review your order. We will then contact you to confirm specific details such as colors, sizes, configurations, and any other relevant specifications. During this communication, we will also discuss the shipping options available to you. This step is crucial to ensure that your order is accurate and that the shipping method aligns with your preferences and any timescales you have for your work.

We pride ourselves on providing excellent customer service, and our goal is to make your experience seamless and enjoyable. If you have any questions or concerns regarding shipping or any other aspect of your purchase, please don't hesitate to reach out to us through the live chat, or email to sales@plumbed.com.au, or call us on (03) 9782 1622